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2024 Legal Industry Trends Report ) 58% of law firms used an online texting tool (without the use of a personal cellphone) in 2023 ( 2024 Legal Industry Trends Report ) 44% of law firms who used online text messaging saved 1-2 hours each week, 17% saved 3-5 hours, and 9% saved 5 hours in 2023. Of these leads, 10,286 became clients.
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