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How to Have a Customer Health Score Beyond Just NPS (Which We Know 46% of You Use!)

The Process Street

To excel at customer success you need to understand your customer health score. According to a study by Gartner, 88% of Account Managers (CSMs) think they can grow by delivering a great service, which is reflected in your customer health score measures. Calculating your customer health score.

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5 Tips to Make Your Customer Success Vectors Actual Vectors (KSIs Not KPIs)

The Process Street

79% of marketers state customer experience strategies need to focus on customer retention. Yet, according to McKinsey and Company , there’s too much focus on churn reduction with a lack of consideration on what the customer wants. To do this, you need customer success vectors. Let’s jump to it!

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Why You Need an Account Health Scorecard Which Measures Customer Health and Yours! (Free Template)

The Process Street

Companies with a customer-centric account health scoring system enjoy a 95% increase in customer retention. To be more customer-centric, you need an account health scorecard that takes a holistic approach to measure your health and your customershealth. Let’s get started!

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What Does a Customer Success Manager Do? 8 Essential CSM Responsibilities

The Process Street

As the CEO of Custify , Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. Customer success is vital to a company’s growth because customers are the ones that bring revenue.

Education 111
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Find the Best Customer Success Software & Grow Lifetime Customers

The Process Street

With this small but effective tip, I’ve not only taught you how to get more value out of your phone, but I’ve also given you an example of how customer success works. Now, if I was an organization, I’d want to provide this type of value to my customers on a far larger scale – all of the time.

Contract 132
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8 Actionable Ways to Make Your Customer’s Success Milestones Product-Oriented

The Process Street

According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.

Education 126
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How to Manage a Successful CS Transformation to Be More Customer-Centric

The Process Street

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. To respond, organizations need to focus on customer success (CS). are altering the business landscape.