customer-success-people-intelligence 
The Process Street
JULY 19, 2021
She loves meeting new people and embraces unique challenges. 80% of consumers say that customer experience is just as important as the products or services that a company provides. Employees and new hires must have the skills to create positive experiences that bring customers back and get them to spread the word about your brand.
Above The Law
MARCH 21, 2025
In the summer of 1956, when John McCarthy gathered researchers at Dartmouth College, he did not just coin the term “artificial intelligence” he sparked a digital revolution that would span generations. The Role of Forensically Sound Data Collection Artificial intelligence begins with data collection.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Estrin Report
SEPTEMBER 24, 2021
Don’t exaggerate and don’t BS people. We are a residential property insurer in the State of Florida, with over 150,000 customers and $63 billion in Total Insured Value (TIV). You are a successful attorney. Which three character traits do you think were most instrumental to your success? I cannot stress that enough.
The Process Street
JULY 26, 2021
According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.
The Process Street
JUNE 21, 2021
A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. To respond, organizations need to focus on customer success (CS). And why not?
LawSites
MARCH 13, 2024
Among the most enduring yet dramatic success stories in legal tech is that of iManage , the document and email management company. Among its customers are more than 40% of Fortune 100 companies, 80% of the Am Law 100, major accounting and financial institutions throughout the world, and thousands of smaller, boutique customers, it says.
The Process Street
MARCH 24, 2021
These frustrating ( read: unethical) tactics to stop customers from unsubscribing have been deployed by all manner of companies — from those in the food and drinks industry, all the way to those in the tech world. 5 reasons why customers unsubscribe from SaaS products. Providing you have one!). ’ The SaaS renewal rate.
Expert insights. Personalized for you.
124 
Let's personalize your content