Remove customer-success-transformation
article thumbnail

How to Manage a Successful CS Transformation to Be More Customer-Centric

The Process Street

A recent Deloitte study found a mere 30% of respondents stated customer success was a strategic priority by the board of directors. Only 26% reported official business communications to regularly mention customer success. To respond, organizations need to focus on customer success (CS). Wilburn and H.

article thumbnail

How To Build Your Own LLM Product In 5 Easy Steps With Horace Wu

Above The Law

Horace shared practical insights into building successful legal tech products, particularly those leveraging large language models (LLMs). This episode was a masterclass in collaborative building, innovation, and how to listen to your users to deliver transformative solutions. Commitment. Transparency.

Lawyers 107
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Understanding Bankruptcy Software for Attorneys: How It Simplifies Complex Cases

CARET Legal

Specialized bankruptcy software is transforming the way attorneys manage these cases, making the process more efficient and accurate. Fortunately, specialized bankruptcy software is transforming the way attorneys manage these cases, making the process more efficient and accurate. What is Bankruptcy Software?

Attorney 110
article thumbnail

Crafting The Next-Gen Legal Community With Robert Hanna

Above The Law

We delved into the transformative power of mentorship, the role of technology in creating inclusive spaces, and how legal professionals can navigate the fast-changing landscape of law and tech. A Legacy Of Service And Connection Roberts story begins with his grandfather, a trailblazer who built a successful UK law firm in the 1950s.

Legal 94
article thumbnail

Standard Contracts: Benefits, Challenges, And The Path To Adoption With Jake Stein

Above The Law

In Season 10, Episode 7 of “Notes to My (Legal) Self,” I sat down with Jake Stein, co-founder and CEO of Common Paper, to explore how standard contracts can transform the way businesses negotiate, close deals, and manage obligations. Standards are magic, Jake said with a smile.

Contract 100
article thumbnail

8 Actionable Ways to Make Your Customer’s Success Milestones Product-Oriented

The Process Street

According to a 2020 Walker study , 86% of buyers will pay more for a better customer experience. Customer experience is a key brand differentiator, and getting it right can determine the difference between success and failure. That is, you’ll learn how to focus on the customer’s experience when using your product.

Education 126
article thumbnail

Marketing Roundup: Diverse Leadership, Strategic Pricing, Data-Driven Client Service

Above The Law

Global Professional Development LMA’s Beyond Borders series brought together experts from various regions to explore transformative approaches in legal marketing and business development. Value-Based Pricing Strategies Law firms have a significant opportunity to transform their business models through strategic pricing.