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Joseph Juran, the Architect of Quality , paved the way for the active pursuit of quality in Business. The JuranTrilogy redefined quality management ; reducing chronic defects and the costs associated below a 20% industry expectation. Learn how to apply the JuranTrilogy for your business, and improve the quality of operations.
Juran published his book, Quality Control Handbook, which outlined his three principles of quality management. The other two principles are management theory and the Jurantrilogy , if you want to know more.). In terms of business, the 80/20 rule means that 80% of the result comes from only 20% of the effort.
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